Frequently Asked Questions

Everything you need to know about shopping with Billy J

How long does shipping take?

We offer Express Shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take 5-10 business days depending on your location.

What is your return policy?

We accept returns for store credit within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.

How do I know what size to order?

Each product page features a detailed size guide. As we stock various labels, fit may vary slightly; however, we provide specific fit notes in the product description to help you choose the best size.

Do you offer Buy Now, Pay Later options?

Yes, we offer several flexible payment options including Afterpay, Zippay, and Klarna, allowing you to wear your favorite styles now and pay for them in interest-free installments.

Can I change or cancel my order after it's placed?

Because we aim to process and pack orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your details before completing checkout.

How can I track my delivery?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.